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Terms & Conditions
Shipping & Returns
Free standard ground shipping is offered on orders of $99+. Free standard ground shipping on orders $99+ applies to orders shipped within the continental US only. Standard shipping for orders less than $99 total will be $6.99.
We are unable to ship to P.O. boxes, APO addresses and commercial adresses.
Orders placed on this website are shipped from our facility in Hamilton Twp, New Jersey. When standard shipping is selected, orders will typically leave our facility within 2-4 business days (may be up to 5 business days during extremely busy holiday periods).
Estimated transit/delivery time within the continental US is 2 - 5 business days. Please see FedEx zone map below for estimated delivery time to your specific area, weather permitting.
Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on it's way.
Expedited shipping: If ordered by 2 pm EST with expedited shipping, your order will be shipped the same day and will arrive the following business day, by the end of the day. This option is available during checkout for an additional $25 charge.
TRACKING YOUR ORDER
For any questions on the status of your order, please contact our customer service team at 1 (855) 380-8764 or email firstname.lastname@example.org.
Already have a tracking number? Click here to track your package with FedEx.
HELP WITH YOUR ONLINE ORDER
We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or for special requests. Please contact our customer service team via telephone during normal business hours for immediate assistance: Monday – Friday from 9 AM – 5 PM EST at 1 (855) 380-8764. You can also email your requests to email@example.com and we will do our best to respond within 1 business day.
GIFT WRAP AND PERSONAL GIFT MESSAGES
Adding beautiful gift wrap is complimentary for each order. It is our standard to wrap all items in your order together, however if you wish to have your items wrapped separately for multiple recipients please place separate orders and choose gift wrap for each one, or contact our customer service team immediately after placing your order and they will be happy to assist.
All purchases made on this website are eligible to be returned within 30 days of delivery from within the US. Simply use the pre-paid label enclosed included with your shipment and return the items to us in new, unused condition. NOTE: should you choose to use the pre-paid return label that was included with your order, a $2.99 shipping fee will be deducted from your refund amount. You may use alternative shipping methods for your return at your own discretion. We recommend including insurance on all return packages that use alternate shipping but it is not required; Trollbeads is not responsible for lost, stolen or damage merchandise sent using an alternate return shipping method.
If you purchased items from a different online store or from a store location, please return the items to the same location. We are unable to accept returns of items not purchased on this website, or returns that are sent from outside the US.
Jewelry purchased from the US online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team for instructions and assistance with ordering your new items.
Please complete the return form included in your package package the items in a shipping box or envelope with sufficient protective material to defend against damage during shipping. Please note RETURN on the package and attach the pre-paid return label that was included with your original shipment.
Should you choose to use a different shipping method, please note that we are unable to reimburse shipping or insurance charges incurred. While not required, we recommend adding shipping insurance to ensure safe arrival. Please send package to:
attn: ECOMM RETURNS
116 Village Blvd., Suite 220
Princeton, NJ 08540
We will refund the value of the returned item and taxes (less shipping fee if pre-paid label is used) that you were charged within 7 - 10 business days of your return reaching our NJ facility. Expedited shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.
CAMPAIGNS & PROMOTIONS
All offers are only available while stock lasts. Promotion codes are not needed unless clearly provided.
Only purchases made within the promotion period qualifies for corresponding free gifts and offers.
The offers and free gifts cannot be applied to previous or future purchases made outside of the promotion period.
Jewelry purchased from the US online store is accepted for exchange if returned in saleable condition within 30 days. Please complete the return form as advised and follow the same shipping instructions as you would for a return. Some exclusions may apply. Please contact our customer care team for instructions and assistance with ordering your new items.
PLACING YOUR ORDER
For the quickest processing and shipping, we encourage you to place your order online. If you require assistance, our customer service team is happy to help you with any issues or questions. Please contact our customer service team at
1 (855) 380-8764 or email firstname.lastname@example.org.
Once your order has been placed you will receive an order confirmation email. Unfortunately we are unable to change items or add/remove items to any orders once they have been submitted. If you need additional items please place another online order, or contact our customer service team and they will be happy to assist you.
When you sign up to our newsletters you will receive a welcome newsletter with a discount code for 10% off your first order with us. The discount code can only be used once per customer. The discount code is only valid for purchases of USD 50 and above. The 10% off does not include our latest two main collections as well as any new product releases.
DISCOUNTS OR COUPONS
During certain periods we may offer special promotions on specific items or groups of items. The best way to learn of upcoming promotions is to join our mailing list. Details of each promotion will be made available on our website and in our email newsletters. Unfortunately, we are unable to extend discounts or offers to orders that were placed prior to or after the noted promotion period.
Placing your order on this website is completely safe and secure. We offer secure payments processed through Adyen. We currently accept Visa, Mastercard, American Express, Discover, Diner's Club, and JCB credit cards, as well as Paypal. For your personal security, we do not store any customer credit card information and require the payment information be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.
OUR PROMISE TO YOU
We produce only top quality products and know you'll love them. That's why all items purchased through www.trollbeads.com are covered by a 2-year limited product warranty. Click here to view our Limited Warranty.
If you have any questions, please feel free to call us toll-free at 1 (855) 380-8764 or email email@example.com.